Earlier this summer, I hosted a live webinar with our partners at EY, where we discussed the Digital Transformation trend and its impact on Digital Identity and Access Management (DIAM). In this webinar, Atul Ojha and Kaushal Patel from EY shared their insights based on many years of experience. Digital Transformation is a business initiative that will be a key driver for IAM professionals in 2017 and for several more years as enterprises strive to become more “digital” in how they deliver information and services to customers, partners, and others in their business ecosystems.
|To summarize the webinar, Kaushal and Atul covered these key topic areas:|
· Defining digital transformation and its impact on business
· The building blocks for digital, and why they matter
· Foundational services, focal objectives, and change agents for a digital transformation program
· The digital IAM services that are key for success
· Provided an example of a digital journey
· Detailed a reference architecture for a digital IAM ecosystem
There were some key points made during the presentation as a result of questions from the audience:
Q: What are the most important foundational elements of a digital IAM strategy?
A: It is important to develop/choose a DIAM solution set and deploy all the elements at the start of the project. From past experience, it is too difficult to retrofit pieces into the infrastructure later in the project/program. It is best to start small, but with a complete DIAM infrastructure so that you gain experience, refine the configuration, and get ready for later project stages where you handle more volume through the system.
Q: How do you define identity unification? How do you accomplish identity unification by vendor, product, or custom development?
A: It is the process of aggregating and normalizing all the different characteristics of an identity profile into a single view. For example, information about company staff is typically scattered across multiple systems of record, such as HR, payroll, contractor management, enterprise directory, project management systems, and so on. Similar scenarios exist for customer/client data where it is found in a variety of customer relationship management systems or application-specific databases. A key aspect of the digital project is to rationalize and join these disparate data resources into a more complete user profile by using virtual directory technology. A rich user profile enables a more personalized experience, better coordination between services/channels, and more efficient operations.
Q: How do you maintain the momentum of a digital project if the program can span multiple years and re-ogranizations?
A: It is extremely important to have executive level support and sponsorship, as well as to instill a set of practices/processes that ensures proper management of the program through the various phases.
To learn more, download the complimentary report from EY: Digital Identity and Access Management.
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